Refund & Return Policy
Effective Date: March 15, 2026
At Zinat Ali, each piece is crafted exclusively for you. Because our products are made-to-order and custom-tailored, we do not offer standard returns or cash refunds. Please read carefully:
1. Made-to-Order Policy
•Every order is produced only after full payment is received
•Production time is up to 4 weeks
•As each piece is unique and tailored, all sales are final
2. Alterations & Brand Faults
We take every care to ensure your order is accurate and meets our standards
•If there is a fault or error on our part (e.g., mis-measurement, embroidery issue, production defect), we will:
•Offer a correction, repair, or replacement at no additional cost
•Handle return shipping and alteration costs ourselves
•Customers must provide clear photos or videos of the fault
Claims must be made within 7 days of receiving the order
3. Customer Errors
For orders where incorrect information is provided by the customer (e.g., wrong measurements or tailoring preferences):
•Return shipping and alteration costs will be borne by the customer
•Minor adjustments to the piece (within reason) can be done, but extra charges may apply
4. Product Variations
Because each piece is handcrafted, minor variations may occur in:
•Color
•Embroidery details
-Placement of embellishments
These variations are part of the handmade process and are not considered defects.
5. Customizable Areas
•Certain elements of your order, such as embroidery patterns, are fixed in size and cannot be altered
•Customizable areas, such as fit or length (where applicable), can be tailored according to your measurements
6. Exchanges
•Exchanges are not available, except in cases of brand fault
•Any alterations or fixes due to customer errors will be charged accordingly
7. Contact for Issues
If you notice a defect or mistake, please contact us within 7 days of receiving your order:
Email: info@zinatali.com
Include: photos, video, and a description of the issue
We will respond promptly and provide guidance on repair, alteration, or correction.
At Zinat Ali, each piece is crafted exclusively for you. Because our products are made-to-order and custom-tailored, we do not offer standard returns or cash refunds. Please read carefully:
1. Made-to-Order Policy
•Every order is produced only after full payment is received
•Production time is up to 4 weeks
•As each piece is unique and tailored, all sales are final
2. Alterations & Brand Faults
We take every care to ensure your order is accurate and meets our standards
•If there is a fault or error on our part (e.g., mis-measurement, embroidery issue, production defect), we will:
•Offer a correction, repair, or replacement at no additional cost
•Handle return shipping and alteration costs ourselves
•Customers must provide clear photos or videos of the fault
Claims must be made within 7 days of receiving the order
3. Customer Errors
For orders where incorrect information is provided by the customer (e.g., wrong measurements or tailoring preferences):
•Return shipping and alteration costs will be borne by the customer
•Minor adjustments to the piece (within reason) can be done, but extra charges may apply
4. Product Variations
Because each piece is handcrafted, minor variations may occur in:
•Color
•Embroidery details
-Placement of embellishments
These variations are part of the handmade process and are not considered defects.
5. Customizable Areas
•Certain elements of your order, such as embroidery patterns, are fixed in size and cannot be altered
•Customizable areas, such as fit or length (where applicable), can be tailored according to your measurements
6. Exchanges
•Exchanges are not available, except in cases of brand fault
•Any alterations or fixes due to customer errors will be charged accordingly
7. Contact for Issues
If you notice a defect or mistake, please contact us within 7 days of receiving your order:
Email: info@zinatali.com
Include: photos, video, and a description of the issue
We will respond promptly and provide guidance on repair, alteration, or correction.